Chalet Caterers and White Mountain Chalet

(603) 752-5517

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FAQ


Frequently Asked Questions

Q: Are menu prices the same for both on-site and off-site events?
A: We pride ourselves on our affordable pricing. Please add $3.00 per person to entree or buffet prices for off-site catering. This covers the added expense of our Catering Manager and staff, counting, cleaning and loading our catering vehicles with all the required equipment for each special event. Thank you.


Q: How much of a deposit or percentage of the event is due at the time of "booking" or reserving the date?
A: Off-site catering requires no deposit.


Q: Will you provide opportunities for tastings and private consultations?
A: Positively! Our tasting policy is this: we invite you to come to events we are catering, either in house or off-site. You will be provided with a series of dates and events we are catering within the time frame and dates you ask for. We also ensure that we let you know when we are in your area. You may come announced or unannounced, the choice is yours. For planning sessions, meetings and discussions, I will meet with you as much as you want or need.


Q: When do you need me to make my menu choices?
A: We need your event or wedding catering menu choices the week of the event. We hear this question more often than any other. We let the customer wait until four days from the event to give us the "final count." This will save you a lot of money, as you will not be paying for people not coming since you will have the number "nailed down". This helps you to know that we order everything fresh, as we will not know your menu selections until just before your event.


Q: When do I need to tell you exactly how many guests will be attending for billing purposes?
A: The week of the event (four days) as all orders have to be placed by Tuesday for weekend deliveries.


Q: How do I actually "book" or "reserve" a date?
A: Simply call Chef Lloyd at (603) 752-5517 or email us, and we will check on date availability. If it is open, we will send you a contract in duplicate that day. You sign it and return it by mail, keeping a copy for yourself. We even provide a self-addressed stamped envelope. That's it! Your date is reserved and your event is booked. Remember that we suggest you call or email to check on availability as soon as you know your date of choice, as we book dates far into the future.


Q: Do you provide references and testimonials?
A: Yes. We have hundreds of testimonials available, from the Governor of New Hampshire to our large corporate customers, some we've been serving for over 20 years. Additional references are available upon request.


Q: What size parties or events do you cater?
A: We cater parties from as small as 30 to as many as you need. There is a nominal fee for events a long way from The Chalet.